Return & Refund Policy

7-Day Return & Exchange Policy

Customers may request a return or exchange within 7 days of receiving their product if a functional or manufacturing defect occurs. Claims are subject to inspection and verification by SellCell.pk.

Not Covered

  • Broken, cracked, or otherwise physically damaged devices.
  • Water or other liquid damage.
  • Accidental damage or damage caused by misuse.
  • Change-of-mind returns.

How to Submit a Claim

  • Contact SellCell.pk within 7 days of delivery with your order details and a video showing the issue.
  • Where available, provide a complete unboxing video starting from opening the courier packaging.
  • Return the device with its original box and included accessories for inspection.
  • If inspection confirms an eligible functional or manufacturing defect, we will arrange an exchange or approved refund.

After 7 Days: Company Warranty

After the 7-day return and exchange period, eligible functional or manufacturing defects will be handled under the applicable company or manufacturer's warranty terms. Physical damage, breakage, and water or liquid damage are not covered by this store policy.

Product Condition & PTA Status

  • PTA status, SIM-lock status and device condition are stated on the product page.
  • Products clearly sold as Non-PTA, SIM Locked or already activated cannot be returned solely because of those disclosed conditions.

Approved Refund Processing

Refund processing begins after an eligible claim is approved and the returned product is inspected.

  • COD and bank transfer: 3–7 working days.
  • JazzCash and Easypaisa: 3–5 working days.
  • Debit/credit cards and installments: 5–15 working days.

Where possible, refunds are sent through the original payment method. Bank and payment-provider processing times may vary.

Order Cancellation

  • Contact us before dispatch to request cancellation.
  • Processing fees are not refundable for cancellations without a valid product or service issue.
  • Pre-order payments are non-refundable if the customer cancels, as these items are arranged specially.
  • To change a delivery address, contact us before dispatch. You may need to cancel and place a new order.

See also our Warranty Policy and all customer policies.

For assistance, contact SellCell.pk on WhatsApp at 0321-9588591, or visit LG-12, Hafeez Center, Gulberg, Lahore.

This policy does not limit customers' statutory rights under applicable law.