Customer Policies

1. Returns & Replacements

  • Report any faulty, damaged, incorrect or misdescribed product within 3 days of delivery.
  • Returns are not accepted for a change of mind.
  • Record a complete unboxing video, starting from opening the courier packaging.
  • Share the unboxing video and a video showing the issue.
  • Return the product with its original box and all included accessories.
  • After inspection confirms the issue, we will arrange a replacement or an approved refund.

2. Warranty

  • All accessories include a 6-month warranty provided by SellCell.pk, starting from the purchase date.
  • This warranty covers manufacturing faults and functional defects during normal use.
  • Accidental damage, liquid damage, misuse and unauthorized repairs are not covered.
  • Mobile phone warranty details are stated on each product page. Brand warranty claims are handled by the brand’s authorized service centre.
  • Keep your order number or purchase receipt for warranty claims.

3. Product Condition & PTA Status

  • PTA status, SIM-lock status and device condition are stated on the product page.
  • Products clearly sold as Non-PTA, SIM Locked or already activated cannot be returned for those disclosed conditions.

4. Refunds

Refunds begin after the claim is approved and the returned product is inspected.

  • COD and bank transfer: 3–7 working days.
  • JazzCash and Easypaisa: 3–5 working days.
  • Debit/credit cards and installments: 5–15 working days.

Where possible, refunds are sent through the original payment method. Bank and payment-provider processing times may vary.

5. Order Cancellation

  • Contact us before dispatch to request cancellation.
  • Processing fees are not refundable for cancellations without a valid product or service issue.
  • Pre-order payments are non-refundable if the customer cancels, as these items are arranged specially.
  • To change a delivery address, contact us before dispatch. You may need to cancel and place a new order.

6. Delivery & Parcel Checks

  • Delivery time and shipping charges are shown on the product page or at checkout.
  • Check the outer parcel for damage or signs of tampering before accepting it.
  • If the parcel appears damaged or opened, refuse delivery and contact us immediately.
  • Where Open Parcel delivery is offered, you may check the product box, seal and labelled colour in front of the rider. Opening the sealed product box or testing the device is not included.

Questions? Contact SellCell.pk on WhatsApp at 0321-9588591 or visit our contact page.